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I was recently complaining to United Airlines via their website about the lack of communication which caused me to spend another $200 for the airfare. After I filled out the complaint a survey form came to me and asked what I felt the role of customer service is.

I responded with “the role of customer service is to advocate for the customer when the organization is doing something wrong.”

One thought on “United Airlines asked me what is the role of “customer service?”

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